Report Abuse
Please submit Your issue here, and We will assist You to solve the issue within 2 x 24 hours
Abuse Procedure
ResellerCamp expects to solve all the cases maximum within 2 x 24 hours. ResellerCamp will process all abuse report when the compliance meet the qualification evidence.
We will investigate the issue, Once we are convinced that a report is valid, then the doain name status will be chane to Locked.
And belows are the things that ResellerCamp do for the next step:
- ResellerCamp will send the first notice to the Reseller that manages the domain name and wait until 48 hours.
- If there is no response, ResellerCamp will send a second notice, and confirm that the domain has suspended.
- For unsuspended the domain name Registrant has to remove the abusive/reported contents and has shown the evidence.
- Multiple report with the same issue should be consolidated in a single support ticket
- Our general ticket processing time is 48 hours, but it may vary for each specific case.
- For copyright issue ResellerCamp can't suspend the domain name except the compliance come from DMCA or Google.
For detailed information related to the domain name infringement and How you can report the case you can also send to abuse@resellerCamp.com
Abuse Categories
Phishing
The fraudulent practice of sending emails or other messages purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.
Evidence
Abusive Domain Name(s)
Phising URL
IP address
Time to Suspend
Direct suspend
Malware
Malware is developed as harmful software that invades or corrupts your computer network. The goal of malware is to cause havoc and steal information or resources for monetary gain or sheer sabotage intent.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Time to Suspend
Direct suspend
1 x 24 hours - depends on detail issue
Inappropriate Content
Inappropriate content includes information or images that upset your child, material that's directed at adults, inaccurate information or information that might lead or tempt your child into unlawful or dangerous behaviour. This could be: Pornographic material.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Time to Suspend
2 x 24 hours
Copyright
Copyright is a legal term describing ownership of control of the rights to the use and distribution of certain works of creative expression, including books, video, motion pictures, musical compositions and computer programs.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Time to Suspend
Note: in this case ResellerCamp can't suspend the domain name except the compliance come from DMCA or google transparency report. ResellerCamp only can locked the domain name.
Trademark
Trademark is a type of intellectual property consisting of a recognizable sign, design, or expression that identifies products or services from a particular source and distinguishes them from others.
Evidence
Domain name
Evidence of trademark
A formal notice of a trademark
https://www.icann.org/resources/pages/help/dndr/udrp-en
Time to Suspend
Direct suspend
1 x 24 hours - depends on detail issue
Email Abuse / Spam
Email Abuse / Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network.
Evidence
"From" Address
"To" Address
Full Email subject
Content
Time to Suspend
2 x 24 hours
Fraud
Intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right. Fraud can violate civil law or criminal law.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Paid invoices or receipts
Screenshot of the abusive page
Email with full header and body (in case of email fraud)
Time to Suspend
2 x 24 hours
Illegal Pharmacy
Illegal Pharmacy is a website that sells medications with no valid prescription, outdated, substituted or counterfeit medications.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the abusive page
Time to Suspend
Direct suspend
Child Abuse
Child Abuse is adult content depicting minors.
Evidence
Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the abusive page
Time to Suspend
Direct suspend
Whois Inaccuracy
Implies inaccurate or false contact details listed.
Evidence
Domain name
WHOIS URL
Detail/evidence
Time to Suspend
2 x 24 hours